Shipping policy

Aevrae – Shipping Policy

At Aevrae, we aim to provide a smooth and reliable shipping experience. Please review the details below before placing your order.

1. Order Processing

  • Orders are processed within 1–3 business days (excluding weekends and holidays)

  • Once your order is processed, you will receive a confirmation email with tracking information

Please note: During peak periods, processing times may be slightly extended.

2. Shipping Times

Estimated delivery times:

  • Ireland & UK: 5–9 business days

  • Europe: 5–10 business days

  • International: 7–14 business days

Shipping times are estimates and may vary due to factors outside our control (couriers, customs, delays, etc.).

3. Shipping Costs

  • Shipping costs are calculated at checkout

  • Free shipping may be offered during promotions or on qualifying orders

4. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.
Please allow 24–72 hours for tracking information to update.

5. Delays & Issues

Aevrae is not responsible for delays caused by:

  • Courier services

  • Customs clearance

  • Incorrect shipping information provided by the customer

If your package is significantly delayed, please contact us and we will assist where possible.

6. Incorrect Address

It is the customer’s responsibility to ensure the shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

7. Lost or Stolen Packages

Aevrae is not liable for lost or stolen packages marked as delivered.
If this occurs, we recommend contacting your local courier service.

8. Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes.
These charges are the responsibility of the customer.

9. Contact Us

If you have any questions about your order or shipping, please contact us:

Email: aevraehelp@gmail.com

By placing an order with Aevrae, you agree to this Shipping Policy.